What are my shipping options?
All parcels are sent via Australia Post. You can choose between standard or express post. Shipping costs include packaging and protective bubble wrap. Pick up is available for Locals who can collect from Hemmant in Brisbane, Queensland.
Will my parcel have tracking?
Yes, all Empayah parcels come with tracking regardless of size and cost. You will receive tracking details once your parcel has been scanned at Australia Post. Once this is done, Empayah cannot be held responsible for lost parcels or incorrectly addressed parcels. Please check your address and email immediately if you have submitted an incorrect one. You can track your parcel by logging on to the Australia Post website link here
How long will it take for my parcel to be sent?
Our processing and packaging time is 24-48 hours, Monday – Friday. Postage is not available on weekends or Public Holidays. Some items may be posted on a Saturday morning but will not be collected by Australia Post until Sunday evening, to go to their sorting facility. Once your parcel has been shipped, Empayah has no control over the length of time it takes Australia Post to deliver. This depends on where you live, the delivery schedule for your area and can take 2-10 days. As Empayah is located in Brisbane, orders shipped to South Australia and Western Australia can take up to 14 days. So please bear this in mind when ordering.
Is pick up available?
Yes, locals can opt for this at checkout and collect via an appointment. Empayah is located in Hemmant in Brisbane- Queensland. Please do not check local pick up if you are not in the same area or State. If you do, an email will be sent with an invoice for Postage and held until it is paid. Please message for appointment times. When messaging please indicated days and times that you are available so we can work together to create a booking for you. Pickups are not available on Sundays or Public Holidays.
Do you post Internationally?
Yes we do. Please contact us with the items you wish to purchase and the area/suburb/state and zip code/post code so we can give you a precise shipping cost. International parcels are shipped via Australia Post and may or may not come with tracking, this is your option. Empayah cannot be held responsible for customs and taxes in your country or if your parcel is held in customs.
If your mail box where your parcel is to be delivered, does NOT have a wide enough opening for parcels, consider getting a Parcel locker from Australia Post. Another great option is to have it delivered to your place of work. That way, you get a nice surprise during the day.